Assumption - the Mother of all F#$* Ups
I get to work this morning, am trying to check emails and RSS, phone rings, I grumblingly pick it up:
(Female) Client: “Good morning, I would like to (conduct business).”
Me: “Ok, no worries, can you give me your phone number so I can look you up on the database?”
Client gives me number, I bring up the record.
Me: “Ok, now this says here that this number belongs to Jason but obviously that isn’t you; can I get your name for the record?”
Client: “What makes you say that?”
Me: “What makes me say what?”
Client: “That I’m not Jason?”
Looooong silence as it dawns on me what I have done….
Me: “Err, because you sound like a woman?”
Thankfully at this point Jason laughs and says: “It’s ok mate, I get it all the time, I have a high voice, it’s true!”
Me: “Jason, I apologise profusely…”
Client: “No seriously it’s ok, I’m used to it. The funny thing is, I am really quite, y’know, big…
What a morning!
